TERMS AND CONDITIONS
By reserving a stay at Vista Lago - Lake Como collection the guests accept the following terms and conditions. Failure to comply with these conditions may result in the loss of the stay and the fee paid.
1-BOOKING CONFIRMATION
To confirm the reservation, payment of 100% of the total amount of the stay is due before the start date of the stay. In case of partial payment or non-payment during the terms, the reservation is not confirmed and the right to stay is not guaranteed in any way.
2- CANCELLATION POLICY
The booking cancellation by the guest can take place:
-within 15 days before the beginning of the stay: a full refund of the amount will be granted.
-less than 15 days before the start of the stay: the full amount of the stay will be retained and non-refundable.
The booking cancellation by Vista Lago can take place:
-in case the guest will not follow the booking terms and conditions, or in any case of misbehavior, at the sole discretion of Vista Lago.
-in case of overbooking or for any mistake by the booking procedure. In this case Vista Lago will offer the guest an alternative place to stay in the same or higher category. If this is not available, the guest will receive a full refund of the amount paid, including all administrative costs.
3- DAMAGE OR LOSS
In the event of damage to or loss of Vista Lago property, the guest is obliged to inform the property manager without delay. Damage caused to any material, object or area connected to Vista Lago is responsibility of the guest. The extent of the damage will be quantified in the sole discretion of the property manager and charged to the guest with a payment by bank, credit card or cash.
In the event of theft or loss of any material or object related to the flats, the same rules as above shall apply.
4- BEACH TOWELS
The branded beach towels are for the exclusive use of Vista Lago guests, and may only be used during the period of stay. The guest is in no way authorized to take possession of the beach towels, nor of any other item of linen, at the end of the period of stay. The absence of any garment by check-out will be subject to the same rules as in point 3.
5- PARKING
A private outdoor parking space in the shared courtyard is available for each flat free of charge, each for one car up to 5 metres in length and 2 metres in width. The parking spaces are for the exclusive use of Vista Lago guests during the whole period of stay. At the check-out time cars must leave the parking spaces.
6- PETS ALLOWED UPON REQUEST
Pets are allowed in Vista Lago apartments, but only upon request. Since this is a courtyard for shared use with other guests and other outside residents, we will have to assess the possibility for each individual stay. In case the guest shows up with a pet without prior notice, the stay is in no way guaranteed and the full amount paid will not be refunded. The cost per pet is 10€/night.
